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For Your Peace of Mind

If you need assistance, please review our Frequently Asked Questions.

Coverage begins as specified in the "Service Contract Period" section of your Service Contract.

Yes, your Service Contract is transferable to the new owner. A Service Contract may enhance the value of your vehicle and is a great benefit for the buyer, which may help you sell your vehicle faster and at a higher price.

Refer to your service contract for any applicable fees.

Yes, parts, labor, and fluids for covered components (as specified in your Service Contract) and applicable taxes, less a deductible, are covered by your Service Contract.

Yes, your Service Contract will have the deductible that you selected, such as $0, $50, $100 or $250 per repair visit.

The process is simple. If your vehicle needs repair, please follow the instructions on your Service Contract and call the toll-free number indicated on the bottom of your contract and a claims analyst will assist you.

Claim payments, less a deductible, may be made directly to the repair facility. There is no paperwork for you to fill out, and since payments are made to the repair facility, there's no wait for reimbursement.

8 a.m. to 9 p.m. ET - Monday to Friday
9 a.m. to 4 p.m. ET - Saturday

You should return to the dealership where you purchased your Maintenance Contract or contact Fidelity Warranty Services at (800) 327-5172 for additional instructions.

Rest assured, we will be here when you need us. Fidelity Warranty Services, through its affiliated companies, has more than three decades of experience with millions of service contracts in force. All programs are fully insured and backed by Courtesy Insurance Company, which is rated A (Excellent) by A.M. Best Company.

And, because claims are paid directly to your repair facility, you do not have to wait to get reimbursed or worry about completing any complicated paper work.

If the dealership where I purchased my Service Contract goes out of business will my vehicle still be covered?

Absolutely! As stated above, Fidelity Warranty Services will be there when you need us.

You may purchase a service contract from one of our more than 3,000 participating auto dealerships. Call (800) 327-5172 to locate a dealer in your area.

Contact the dealership where you purchased your current Service Contract to request a cancellation.

For Customer Support
Call (800) 327-5172

GAP Claims Information
Call (800) 327-5172
To start a claim visit mygapclaim.com
or email mygapclaim@jmagroup.com

P.O. Box 8567
Deerfield Beach, FL 33443

Protect Your Investment

Fidelity Warranty Services (FWS) provides a variety of vehicle protection plans that are accepted at over
6,000 service centers across the country. Choose the plan that meets your needs.

Our Products
Vehicle Protection


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Road Hazard Tire & Wheel


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Term Care Select


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Car Care Service Plan


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Theft Deterrent System


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Affiliated Products
Total Loss (GAP) Waiver


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Lease Excess Wear & Tear


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