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Home >> About >>Contact Us >> Fidelity Warranty Services FAQs


What does my Service Contract cover?

Q: When does coverage begin?
Q: If I sell my vehicle, is my Service Contract transferable?
Q: Does my Service Contract cover parts and labor?
Q: How do I begin a claim?
Q: Is there a deductible?

How are Claims processed?

Q: What are the hours of operation for the Claims group?
Q: Where can I take my vehicle to use my maintenance coupons?
Q: Can I be sure that any valid Service Contract claim I have will be paid?
Q: If the dealership where I purchased my Service Contract goes out of business will my vehicle still be covered?

How can I buy or cancel a Service Contract?

Q: How do I purchase another Service Contract?
Q: How do I cancel my Service Contract?


When does coverage begin?
Coverage begins as specified in the “Service Contract Period” section of your Service Contract.

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If I sell my vehicle, is my Service Contract transferable?
Yes, your Service Contract is transferable to the new owner. A Service Contract may enhance the value of your vehicle and is a great benefit for the buyer, which may help you sell your vehicle faster and at a higher price.

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Does my Service Contract cover parts and labor?
Yes, parts, labor, and fluids for covered components (as specified in your Service Contract) and applicable taxes, less a deductible, are covered by your Service Contract.

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How do I begin a claim?
The process is simple. If your vehicle needs repair, please follow the instructions on your Service Contract and call the toll-free number indicated on the bottom of your contract and a claims analyst will assist you.

Claim payments, less a deductible, may be made directly to the repair facility. There is no paperwork for you to fill out, and since payments are made to the repair facility, there's no wait for reimbursement.

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Is there a deductible?
Yes, your Service Contract will have the deductible that you selected, such as $0, $50, $100 or $250 per repair visit.

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What are the hours of operation for the claims group?
8 a.m. to 9 p.m. ET - Monday to Friday
9 a.m. to 4 p.m. ET - Saturday

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Where can I take my vehicle to use my maintenance coupons?
You should return to the dealership where you purchased your Maintenance Contract or contact Fidelity Warranty Services at 1-800-327-5172 for additional instructions.

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Can I be sure that any valid Service Contract claim I have will be paid?
Rest assured we will be here when you need us. Fidelity Warranty Services, through its affiliated companies, has more than 30 years of experience with millions of service contracts in force. All programs are fully insured and backed by Courtesy Insurance Company, which is rated A (Excellent) by A.M. Best Company.

And, because claims are paid directly to your repair facility, you do not have to wait to get reimbursed or worry about completing any complicated paper work.

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IIf the dealership where I purchased my Service Contract goes out of business will my vehicle still be covered?
Absolutely! As stated above, Fidelity Warranty Services and Courtesy Insurance Company will be there when you need us.

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How do I purchase another Service Contract?
Contact the F&I department at your dealership where you either purchased your vehicle and/or current Service Contract.

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How do I cancel my Service Contract?
Contact the dealership where you purchased your current Service Contract to request a cancellation.

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