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Home >>Contact Us >>FAQs >> About Fidelity Warranty Services

With more than 30 years of experience in the finance and insurance industry, Fidelity Warranty Services, Inc. (FWS) has helped consumers protect their vehicle investments and safeguard their future. FWS is a major provider of service contracts and pre-paid maintenance contracts for virtually all vehicle makes and models. With a nationwide network of over 3,000 dealers and 5,000 authorized service centers, we're here to serve you quickly.

FWS successfully manages over 1.9 million calls a year with claim centers located in Deerfield Beach, Florida and St. Louis, Missouri. With a 50-state computerized network plus Puerto Rico, FWS ’s Customer Service Team provides customer support with an average response time of 18 seconds.

FWS’s Customer Service Team consistently ranks in the top 99% in customer satisfaction. The team includes over 100 highly skilled associates to help process your claims, of which 62% are ASE certified and 27% are Master Technicians. In 2011, FWS paid out over $190 million in claims.

FWS is one of the largest providers of F&I products in the automotive industry, consisting of four finance, insurance, and service-related companies:
  • Jim Moran & Associates.
  • Fidelity Warranty Services, Inc.
  • Fidelity Insurance Agency, Inc.
  • Courtesy Insurance Company

 

One of the largest providers of finance and insurance products in the automotive industry.


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