With over 30 years of experience
in the finance and insurance industry, Fidelity Warranty Services,
Inc. (FWS) has helped consumers protect their vehicle investments
and safeguard their future. FWS is a major provider of service
contracts and pre-paid maintenance contracts for virtually all
vehicle makes and models. With a nationwide network of over
2,800 dealers and 5,000 authorized service centers, we're here
to serve you quickly.
FWS successfully manages over 1.9 million calls a year with
claim centers located in Deerfield Beach, Florida and St. Louis,
Missouri. With a 50-state computerized network plus Puerto Rico,
FWS ’s Customer Service Team provides customer support
with an average response time of 14 seconds.
FWS’s Customer Service Team consistently ranks in the
top 99% in customer satisfaction. The team includes over 100
highly skilled associates to help process your claims, of which
81% are ASE certified and 36% are Master Technicians. In 2008,
FWS paid out over $197 million.
FWS, a company of JM&A Group, (www.jmagroup.com)
is one of the largest providers of F&I products in the automotive
industry, consisting of four finance, insurance, and service-related
companies:
- Jim Moran & Associates.
- Fidelity Warranty Services, Inc.
- Fidelity Insurance Agency, Inc.
- Courtesy Insurance Company
JM&A Group is a division of JM Family Enterprises, Inc.
(www.jmfamily.com)
of Deerfield Beach, Florida, ranked by Forbes as
the 23rd- largest privately held company in the U.S. It is
currently ranked No. 33 by FORTUNE as one of the 100 Best
Companies to Work For, its 11th consecutive year on the list.
The company is also ranked No. 7 on Computerworld’s
list of “100 Best Places to Work in IT.”
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