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Home >>Contact Us >>FAQs >> About Fidelity Warranty Services

With more than 36 years of experience in the finance and insurance industry, Fidelity Warranty Services, Inc. (FWS) has helped consumers protect their vehicle investments and safeguard their future. FWS is a major provider of service contracts and pre-paid maintenance contracts for virtually all vehicle makes and models. With a nationwide network of over 3,000 dealers and 6,000 authorized service centers, we’re here to serve you quickly.

FWS successfully manages over 2.2 million calls a year with claim centers located in Deerfield Beach, Florida and St. Louis, Missouri. With a 50-state computerized network plus Puerto Rico, FWS’s Customer Service Team is able to provide customer support quickly and efficiently.

FWS’s Customer Service Team consistently ranks in the top 99% in customer satisfaction. The team includes over 100 highly skilled associates to help process your claims, of which 70% are ASE certified and 36% are Master Technicians. In 2014, FWS paid out over $277 million in claims.

FWS is one of the largest providers of F&I products in the automotive industry, consisting of four finance, insurance, and service-related companies:
  • Jim Moran & Associates, Inc.
  • Fidelity Warranty Services, Inc.
  • Fidelity Insurance Agency, Inc.
  • Courtesy Insurance Company

 

Over $277 million in claims paid out in 2014


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