About Fidelity Warranty Services
For over 30 years, Fidelity Warranty Services (FWS) has helped consumers protect their vehicle investments and safeguard their future. With claim centers located in Deerfield Beach, Florida and St. Louis, Missouri, FWS successfully manages over 1.8 million calls a year. With a 50-state computerized network plus Puerto Rico, FWS ’s Customer Service Team provides customer support with an average response time of less than 15 seconds.
FWS’s Customer Service Team consistently ranks in the
top 99% in customer satisfaction. The team includes over 100
highly skilled associates to help process your claims, of which
more than 82% are ASE certified and more than 38% are Master
Technicians. In 2007, FWS helped process over 300,000 claims
and paid out over $167 million.
FWS, a company of JM&A Group, (www.jmagroup.com) is one of the largest providers of F&I products in the automotive industry, consisting of four finance, insurance, and service-related companies:
- Jim Moran & Associates.
- Fidelity Warranty Services, Inc.
- Fidelity Insurance Agency, Inc.
- Courtesy Insurance Company
JM&A Group is a division of JM Family Enterprises, Inc.
(www.jmfamily.com)
of Deerfield Beach, Florida, a $12.2 billion diversified automotive
company ranked by Forbes as the 22nd- largest privately
held company in the U.S. It is currenty ranked No. 23 by FORTUNE as one of the 100
Best Companies to Work For, its 10th consecutive year on the list. It has also appeared on
the InformationWeek 500 list of leading technology
innovators for five consecutive years.
|
 |
|
Home
About
Contact Us